Q) What are the Rules & Regulations?
A) Click here to view.
Q) What is the club's guest policy?
A) During the pool season each membership has the opportunity to purchase up to 25 guest passes per pool season for their guests to enjoy the pool area, volleyball, tennis, basketball and play structure. Guest are not permitted in the fitness center and may not participate on the swim team or programs in the fitness center. All guests must sign a general waiver prior to entering the pool deck. To learn more about our Guest Pass policy, please click here.
Q) Why are memberships limited to 25 guest passes per pool season?
A) Due to the high demand for members to bring guests, it is to ensure the club can accommodate our members first and preserve the value of your membership that we have set these polices. We appreciate your compliance with these policies.
Q) Is there a rain check for guest passes purchased on days the pool is closed for weather or other reasons?
A) We regret guest passes on these days are non-refundable as we have no control of the weather or other instances outside of our control.
Q) How do members pay guest fees?
A) Members 18 years and older may purchase guest passes at the main pool desk or side gate at the time they are needed. The member must be present at the time of guest fees being paid and must remain with their guest the entire time they are here. Guests must also sign a general waiver before entering the pool area.
Q) What about Guest Fees for a pool Birthday Party?
A) Guests for birthday parties will not count against the member allotment of passes for the year. These guests must be arranged in advance through. Contact information available on the Pool Facilities page or at the main pool desk.
Q) Is there a special guest pass for babysitters?
A) Yes, members can purchase a Babysitter Pass for $265. (3% surcharge if paying by CC). To purchase a pass click Here to fill out the form. Forms can be signed and submitted to the Membership Director during normal business hours (M-F 9am to 5pm) or emailed to our director at Christina@signatureclub.org . If paying by CC you can find our Manual CC form Here. Your card will be issued once payment and forms are received. A babysitter pass cannot be used while parents are on property and any exchange must take place outside of the gated pool area. The babysitter pass provides your sitter access to the pool area so that they may provide childcare for your children. Sitters may not bring guests without the Member's permission. Sitters are not allowed to utilize the Fitness Center. Passes must be renewed each season. The member’s account purchasing a babysitter pass will be flagged as babysitter compliant. Member children must accompany the sitter when the Babysitter pass is used and must be under the sitter's supervision at all times. The Babysitter Pass belongs to the Member and is interchangeable between different sitters. Babysitter passes may not be used on holidays or for special events. NOTE: Should a sitter/member be caught abusing the pass, the pass will be revoked (i.e. coming into the pool without children, member using the pass to bring a guest in, Sitter not monitoring the children, or a sitter using the fitness center.)
Q) Is there a special guest pass for Grandparents?
A) No.
Q) What if I forget my membership card; can I still access the pool area?
A) Our staff can conveniently look you up by your name and verify the photo on file is of the member trying to check in.
Q) I lost my Membership Key Card, how do I replace it?
A) In the event that you or a family member has misplaced their card, you may come into the business office during regular business hours Monday-Friday 9am-5pm for a replacement card. The Signature Club will replace one card per member per membership year at no charge.
Q) How old does a member have to be to be enter the pool area without an adult?
A) No one under the age of 12 may be on the membership property or in pool area without adult supervision. Children 12 or older may come to the pool unsupervised only if their parents have signed a legal release of responsibility form. This form is available for signature in the membership office. They are kept on file in the membership office.
Q) How old does a member have to be to enter the Pavilion bar?
A) 21 years old.
Q) Are outside coolers, food & beverages allowed at the pool?
A) Outside coolers, food or beverages are not allowed on the premises. This includes fast food. This rule will be strictly enforced in order to guarantee compliance with the liquor law.
Q) Is there a designated area for smoking?
A) Smoking is not allowed on the pool deck or surrounding grounds of the facility. Smoking is only permitted on the adult side of the Pavilion Bar.
Q) Are private swim lessons offered?
A) Yes, during pool season swim team coaches are available for private lessons at the rate of $25/half hour. Swim coaches information will be posted at both pool gates. Priority will be given to swim/dive team members. For questions please contact Head Swim Coach Michelle Doolin, swimteam@signatureclub.org, 859-552-9585
Q) What are the requirements to slide down the 114' Super Slide?
A) Persons must be 48" or taller or wear a life jacket to use the slide.
Q) What age children are allowed in the Kiddie Pool?
A) 5 and under. Children not yet potty trained must at all times wear a swim diaper (please remember to check these regularly).
Q) What is the policy should there be thunder or lightning?
A) In the event of lightning or thunder, the pool and pool area within the pool fence shall be cleared, and no one shall re-enter the area until 30 minutes after the last occurrence and only with the permission of lifeguards.
Q) What areas can persons go to in the event the pool and pool area is cleared?
A) In the event the pool and pool area is cleared (I.e. thunder), a person may seek shelter in the hallway to the main pool desk. A person may go to the back of the property (volleyball, tennis, basketball, play structure, etc) or may remain in the Pavilion Bar area. NOTE: In the event of lightening or heavy rainfall, the Pavilion may be closed by The Cellar's management. Those on the back of the property we recommend seeking shelter and not remain out in the elements as it may not be in their best interest. Should The Cellar Bar & Grille be open, persons wearing proper clothing and shoes may patronize the restaurant.
Q) What is the policy should there be fecal contamination in the pool?
A) In the event of fecal contamination, the pool may be closed for a period of up to 24 hours depending upon the severity of the contamination, in accordance with the CDC and NSPF to prevent cryptosporidium and other fecal related diseases CDC's guidelines for treatment of contaminated facilities (regarding unformed stool). Please refer the additional information provided at the bottom of the Pool Facilities page.
Still have a question? Please contact the Membership Office by calling 859-277-6600 ext 2 or Christina Torres our Facilities Manager, who will be happy to answer any questions you have by stopping in the business office Monday - Friday 9am-5pm.
Q)How do you access the outside facilities during the pool season?
A) During pool season you can access the outdoor courts and play structure through either the main pool desk or side gate check in by swiping your membership card or have staff look you up with a photo verification. Should you have guests who would like to utilize the outside facilities during pool season, the daily guest fee will need to be paid at the membership desk and members must remain the property with their guest at all times.
Q)How do you access the outside facilities when it is not pool season?
A) Take the side path from the upper parking lot towards the pool. Just before you would take the steps down to the pool, there is a gate on the left which will be unlocked going into the play structure area. Take the path past the play structure down towards the basketball court and access the back of the property. Our courts are open to members to enjoy during the months the pool is closed (weather permitting).
Q)How do you turn on the the lights at tennis, volleyball, basketball, etc?
A) A three section timer is located on the second landing pad of the stairs leading down from the playground structure. It is located on the left side of the white building. Members have three options of lighting from 5:50pm-10pm at which the lights will come on during that allotted time. Simply press the labeled section (Volleyball, Basketball, or Tennis) and the lights will begin to warm up. Do not worry about turning off the lights as they will shut off at 10pm automatically.
Q)Restroom facilities: The pool is closed, what options do members have?
A) When the pool area is closed, our pool restrooms are also closed. Please do not try to use the side restrooms and do not enter the pool deck area. These restrooms have been winterized and the pool deck area is not accessible to anyone who is not an employee or the Signature Club, per code enforcement, once the water is drained from the pool. Our Fitness Center does remain open and those restrooms are available for our members use. You will need your membership key card to access the Fitness Center. The Cellar Bar and Grille is also open M-F at 11am and 10am on weekends. You are welcome to utilize the bathrooms in these facilities only.
Q)Does the club offer sporting equipment on loan such as basketballs, volleyballs, pickle-ball sets, etc.?
A)Yes, Members can check out sporting equipment and other items from our pool office during normal business hours. These items must be signed out by an adult member (18 or older) and the items will be exchanged for an approved form of collateral such as a Drivers License, Car Keys, or CC. The Member is responsible for the care of these items while they are in their possession. Members will be billed for any items lost or damaged.
Q)Is RT's Pavilion open outside of the pool season hours?
A) Yes. (TBA)When the pool area is closed, there are some dates that RT's, which offers an incredible patio and bar area with multiple flat-screen HDTVs for our members to come and enjoy the Games on, will remain open. These dates will be announced in our newsletters and posted on our bulletin boards on property. These dates will only occur during the warmer Fall Months.
Still have a question? Please contact Christina Torres, our Membership & Operations Director, by stopping into our business office Monday - Friday 9am-5pm, or by calling 859-277-6600 ext 2 or e-mailing christina@signatureclub.org.